Terms and conditions of sale

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase on  baltigame.com  (the “Site”).

PERSONAL INFORMATION COLLECTED

When you visit the Site, we automatically collect certain information about your device, such as information about your web browser, IP address, time zone, and certain cookies installed on your device. Additionally, when you browse the Site, we collect information about the web pages or products you view, the websites or search terms that directed you to the Site, as well as information about your interaction with the Site. Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

Cookies  : We use a list of cookies to make your navigation on our site faster.

Log files  : These track Site activity and collect data such as your IP address, the type of browser you are using, your Internet service provider, referring and exit pages, and timestamps (date and hour).

Invisible pixels, tags and pixels  : these are electronic files that record information about your navigation on the Site.

Additionally, when you make a purchase or attempt to make a purchase on the Site, we collect certain information about you, such as your name, billing address, shipping address, payment information (including your credit card numbers), your email address and phone number. This automatically collected information is referred to as “Order Information.”

When we use the term “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

USE OF YOUR PERSONAL INFORMATION

Generally, we use the Order Information we collect to process any orders placed through the Site (including to process your payment information, arrange for shipping of your order, and provide you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;
Evaluate potential fraud or risks;
Provide you with information or advertisements about our products or services in accordance with your preferences.
We use the Device Information (in particular your IP address) that we collect to assess potential fraud or risk and, more generally, to improve and optimize our Site (for example, by generating analytics on how which our customers browse and interact with the Site, and by evaluating the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to protect our rights.

Finally, where possible, we may also share your personal information to comply with our contractual obligations to you or to exercise our rights under any contract entered into with you.

STORAGE OF YOUR PERSONAL INFORMATION

We will retain your personal information for as long as necessary to provide our services and as described in this Privacy Policy. For example, we retain order information for a period of 90 days for recordkeeping and billing purposes. Additionally, we retain collected Device Information for a shorter period of time unless otherwise required by applicable law.

YOUR RIGHTS

If you are a resident of the European Economic Area, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated or deleted. If you would like to exercise this right, please contact us using the contact details provided at the bottom of this Privacy Policy.

Additionally, if you are a resident of the European Economic Area, we note that we are processing your information in order to fulfill contracts we may have with you (for example, if you place an order on the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of the European Economic Area, including to the United States.

CHANGES

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy policy, if you have any questions or would like to make a complaint, please contact us by email at:  contact@baltigame.com

WARRANTY

All of our products come with a comprehensive two-year warranty, ensuring our customers peace of mind and confidence in their purchases. This warranty reflects our commitment to quality and durability, assuring our customers that we stand behind the reliability and performance of our products. Should any issues arise within the specified timeframe, our dedicated customer service team is readily available to provide assistance and ensure satisfaction with every purchase.

DELIVERY TIME

We guarantee swift and efficient delivery for every product in our range, with an estimated delivery time ranging between 2 to 5 days. Our commitment to timely delivery underscores our dedication to customer satisfaction and ensures that our customers receive their orders promptly. Whether it’s a small accessory or a larger item, we prioritize efficient shipping processes to minimize waiting times and provide a seamless shopping experience. Rest assured, our streamlined delivery system aims to get your products to you swiftly and securely, meeting your needs with convenience and reliability.